Hex Connect questions, answered.
Straight answers about pairing, printer safety, local storage, and daily use.
What is Hex Connect?
Hex Connect is a local bridge that lets a shop computer check in with Hexcore Flow, report heartbeat, receive supported workspace requests, and return results.
Does Hex Connect bypass printer safety controls?
No. Hex Connect is built around supported connection methods and safe information requests. Printer controls remain with the printer and its approved connection method.
What does the pairing code do?
The six-digit code links the agent to the logged-in workspace. After pairing, the agent stores a workspace token for future check-ins.
Can one agent handle multiple printers?
Yes. Assign multiple printers to one agent, or use multiple agents for different racks, rooms, or workstations.
What happens when an agent is offline?
The dashboard shows Offline and the last seen time. Queued requests wait until the agent checks in again.
Where can I get help?
Email support@hexcoreflow.com for setup help.